Terms and Conditions

                                                      Welcome to LUSO Bakery! 

By placing an order with us—whether for custom cakes, catering, or baked goods—you agree to the following Terms and Conditions. Please read carefully before confirming your order.

Order Process & Payment Policy

• A 50% non-refundable deposit is required to confirm all special or custom orders, including cakes and catering or baked goods.
   
• The remaining balance is due upon pickup.
   
• Orders are not confirmed until the deposit is received.
   
• We accept payment via cash or card.
   

Custom Orders & Special Requests

• We specialize in custom cakes and catering for all occasions.
   
• While we aim to match colors and designs as closely as possible, exact matches are not guaranteed due to variations in food coloring, lighting, and materials.
   
• Custom decorations are made by hand and may vary slightly from reference photos.
   

Pickup & Delivery Policy

• Special orders (custom cakes, baked good or catering) are for pickup only.
  We do not deliver special/custom orders.
   
• Our regular menu items (pastries, breads, daily specials) may be ordered for delivery through DoorDash or Uber Eats, subject to availability in your area.
   
• Customers are responsible for picking up orders at the scheduled time, most commonly between 10am-2pm. Missed pickups may result in loss of deposit and product.
   

Cancellation & Rescheduling Policy

• Special orders cannot be canceled or rescheduled within 5 days of the scheduled pickup date.
   
• Larger orders or those with custom decorations may require a longer cancelation or rescheduled notice period.
   
• Any decorations or prep work started before a cancellation request will not be refundable.
   
• Failure to pay the balance on pickup does not cancel your financial responsibility.
   

Liability After Pickup

• All items are carefully inspected and packed at the time of pickup.
   
• Once the order is picked up or handed over, LUSO Bakery is no longer responsible for any damage, melting, mishandling, or spoilage.
   
• Please transport cakes and delicate items on a flat surface and in a cool vehicle, and store refrigerated as advised.
   

Allergens & Dietary Information

• Products may contain or come into contact with nuts, gluten, dairy, soy, and other common allergens.
   
• Customers must notify us of any allergies at the time of ordering.
   
• We do not guarantee allergen-free products.
   

Returns, Refunds & Complaints

• Due to the perishable and custom nature of our products, we do not accept returns.
   
• If there is an issue with your order, please contact us within 24 hours of pickup with photos and a full description.
   
• Refunds or store credit are issued at our discretion.
   

Intellectual Property

• All custom cake designs, photos, and branding are the property of LUSO Bakery and may not be used or copied without permission.
   

📍 LUSO Bakery
📞 Phone: 315.280.0515
📧 Email: lusobakeryanddeli@gmail.com
📍 Address: 508 Lenox Ave, Oneida NY 13421
🌐 social media: @lusobakery

Thank you for choosing LUSO Bakery. We appreciate your trust in our creations!